Product Manager ❘ Certified Scrum Master ❘ Certified UX Professional

Product Owner with 10+ years of experience building digital products across B2C and B2B environments.

Combining product strategy, UX thinking, and technical fluency to create intuitive experiences that drive measurable business outcomes. Currently exploring AI and machine learning applications in product development.

Featured Projects

Digitizing the Returns Experience

Built a self-service returns platform that addressed rising support demand, streamlined operations, and improved the end-to-end customer experience.

Scaling Return Operations Through Automation

Introduced automated return tracking and notifications to reduce operational overhead and accelerate customer access to real-time return information.

Shaping the Next Phase of an Internal Quotation Tool

Used research, stakeholder interviews, and workflow analysis to identify high-impact enhancements and inform future product direction.